Add on Frame

RETURNS AND EXCHANGES

If you are not satisfied with your purchase you may return unused frames in their original packaging for a refund within 30 days of purchase. To initiate a return, please call 877-609-1920 or email info@wexelart.com. You'll get a label to return your order via USPS or UPS. A variable return-shipping fee will be deducted from your refund, based on the size of your items. Your original method of payment will be refunded after we inspect your return. If the item appears used or can't be returned to inventory, a fee up to 15% may be deducted. Custom frames and clearance items may not be returned and are non-refundable. Shipping costs are also non-refundable. If you suspect an item was damaged during shipping - We will make it right ASAP! KEEP ALL packaging. Photograph the damage and the box, and contact us immediately (877-609-1920 x3 or info@wexelart.com). Claims need to be filed with the carrier and they may need to inspect or return the package to verify damage. After this is done, we can start the process of getting replacements to you as quickly as possible.

LIFETIME WARRANTY

We offer a lifetime guarantee on Wexel Art Frame product components - for the life of the product. This warranty covers workmanship and materials against defects during normal, non-modified, recommended use, for the life of the product. Abuse, modifications, normal wear and tear or cosmetic wear and tear, including scratches or surface abrasion are not covered. During this time we will repair or replace a part at our discretion. Lost parts are not covered. Magnets are hand embellished and may show slight variations. This is normal. If you suspect a defect in any component, please contact us as soon as possible at info@wexelart.com or 877-609-1920. We are happy to advise and assist you, Monday through Friday, 9am - 5pm CST.