FAQ

Our Products
What’s the difference between single panel and double panel frames?

Single panel frames use magnets to hold the art in place and include only one panel. This is the easiest way to change artwork and is recommended for anything you want to update and change often. They are ideal for family photos, kids’ artwork, menus, signage, corporate headshots and more.

Double panel frames offer more protection for the artwork as the artwork is sandwiched in between two panels. A second piece of acrylic, as opposed to magnets, is used to keep the artwork secure in the double panel frames. We recommend our nearly invisible clear photo corners to hold your pictures in place.

Which sizes are ideal for my art?

We recommend buying frames that have width and height dimensions that are at least two inches more than the size of your artwork. For example, a 14 x 14 Wexel Art frame is best suited for artwork that is 12 x 12 and smaller.

How do I clean and maintain my frames?

Clean acrylic panels with a soft, dry, lint-free cloth, or dish soap and water when needed. Do not use glass cleaners or spirits, which can dull surface. Be careful not to scuff the plastic with rough surfaces! Acrylic polish will maintain a clear shine and can erase small scratches. Contact us if you need help finding polish.

Do I need to request UV-Protection for my art?

Our core line frames offer 98% UV protection. Custom frames allow you to choose UV protection as an upgrade. We also offer non-glare acrylic as a custom option, however we cannot do non-glare and UV protection with the same frame.

What does your warranty cover?

We stand by our products 100%! Wexel Art offers a Lifetime limited warranty on product components. Find more info here.

What if I lose magnets or need extras?

Extra magnets are available for sale. Click here to buy.

How strong are those Impressively Strong Magnets?

Depending on the thickness of the artwork and how dense it is will determine how much the magnet can hold. The magnets are strong enough to hold up to a quarter of an inch of material, including textiles and canvas paper.

Why is Wexel better than conventional frames? ;-)

There's never been a better way to highlight your art AND have the flexibility to change it up. With Wexel Art frames, artwork can be changed frequently and more easily than when using conventional frames. Also, our frames can accommodate odd shapes and 3-D items so that you have an easy way to display textiles or macaroni art.

How do I decide how many frames to hang on a wall?

Start by measuring your area and determining how much space you have to hang artwork. Then check out our design your wall tool! Help is available at custom@wexelart.com.

How thick can my artwork be to fit between the double panel frame?

Our wall mounts allow for art up to 3/16" thick in our double panel frames.

Installation
How does Wexel install into the wall?

All stocked frames come with a template & easy to follow instructions. Hang the template and mark the wall where indicated for the wall mounts. Then, simply put a screwdriver into the wall mount barrel and screw two of these into the wall. The acrylic panel can hang from just the top two points. The bottom wall mounts are decorative, unless needed for extra holding power. Check out this video for a quick tutorial.

Custom Frames do not include a template. But, you can add one for an additional cost by selecting that option when you work through the Design Your Own tool. The largest template we can make is 41" x 41". 

What kind of screw do I use?

All frames and hardware packs will come with screws provided. They are 1" long and the #6 wood screw.

How do I change my artwork with single panel frames?

To change single panel frames, simply grab the front magnet and slide the pair of magnets off of your artwork, keeping them on the acrylic panel. Remove and replace the artwork. This can be done in seconds. Check out this video for more information.

How do I change my artwork with double panel frames?

To change out double panel frames, unscrew the frame from the wall and separate the two panels. Replace existing artwork with new artwork and screw the panels back in to the wall. This process should only take a couple of minutes. Either panel can be on top. However we recommend putting the thinner panel in the back. Watch a quick instructional video here.

How do I frame a silk scarf?

We created our 40x40 Double Panel frame specifically to frame silk scarves. We've done a couple of scarf frame demos at different trade shows we've been to! Check out three videos here, here, and here.

What if I have cement, brick or marble walls?

If installing on anything other than drywall or wood, visit your local hardware store to choose appropriate anchors - they are inexpensive. You will still use our wall mounts, and the screw provided (#6 wood screw, 1" long). You should take your screw with you to your local hardware store so you know it fits.

How much space should I leave between frames?

This is a personal preference but we recommend at least 3 inches between frames.

Customer Service
Do you offer design services?

YES! Check out the check our Design Your Own Wall tool to get started.

We offer design services for custom frame sizes and can design entire wallscapes. No project is too large or small. We have created custom designs for CNNs corporate office, childrens museums across the United States, as well as corporate offices, ad agencies and real estate offices. Please ask us how we can help you!

What if you don’t have the size that I need?

We offer custom double and single panel sizes as well as tabletop frames and shadowboxes upon request. Contact custom@wexelart.com or Design Your Own.

Custom double and single panel frames have a max size of 5ft x 10ft.

Custom tabletop frames have a max size of 15" x 18".

In addition to clear, custom shadowboxes can be made in neon yellow, neon pink and neon orange and have a max size of 4ft x 8ft.

Custom frames have a 10-15 business day lead time and shadowboxes have a 15-20 business day lead time.

We do not offer returns or refunds on any custom orders.

Where are your products made?

Many of our products are handmade in China, and the rest (including anything new or custom) are handmade locally in the Austin area.

Where are you headquartered?

The live music capital of the world… Austin, Texas.

8637 Mountain Crest, Ste C. Austin, TX 78735

How do I get a hold of you?

Our Customer Service Hours are Monday through Friday from 9-5PM CST. Please contact us at 877-609-1920 or by email. For general inquiries, contact info@wexelart.com. For purchase orders, contact sales@wexelart.com, and for special orders, please contact custom@wexelart.com.

How did the company get started?

Natasha McRee (an entrepreneurial mom of 2) and Morgan Kimble Doherty (a custom framer and artist), had collaborated on several design projects. Natasha was struggling with the challenge of how to frame kids art in a modern & meaningful way, that was also super easy to change. Their elegantly simple solution was to float acrylic off the wall with the high-design polish of nice hardware, and pair this with strong magnets that hold anything from finger paintings to greeting cards to sports jerseys (without the damaging drawbacks of tape or tacks).

Where else can I buy Wexel Art frames?

Use our store locator to find a location that sells Wexel Art frames near you.

Returns & Shipping
How do I initiate a return?

If you are not satisfied with your purchase you may return unused frames in their original packaging for a refund within 30 days of purchase. We may be able to provide a credit after that timeframe, for unused products. Custom Frames and Clearance Items are non-refundable. Find out more about returns here.

What's the deal with International Shipping?

We offer shipping to Canada, Mexico, UK and parts of Europe. If we ship to your country, the available shipping methods will show up in your cart. Wexel Art does not charge or collect duties, meaning you will be responsible for paying duties upon receipt of goods.

Can I change my shipping address after my order has been placed?

Please make sure all of your shipping info is correct before completing your order as we cannot guarantee we will be able to make address changes once your order has been placed.

What is the deadline for overnight shipping?

The deadline for overnight shipping is 1pm Monday through Thursday. The soonest overnight orders can ship if placed after 1pm on Thursday will be Monday.

Watch a quick video introduction:

FAQ

Our Products

What’s the difference between single panel and double panel frames?

Single panel frames use magnets to hold the art in place and include only one panel. This is the easiest way to change artwork and is recommended for anything you want to update and change often. They are ideal for family photos, kids’ artwork, menus, signage, corporate headshots and more.

Double panel frames offer more protection for the artwork as the artwork is sandwiched in between two panels. A second piece of acrylic, as opposed to magnets, is used to keep the artwork secure in the double panel frames. We recommend our nearly invisible clear photo corners to hold your pictures in place.

Which sizes are ideal for my art?

We recommend buying frames that have width and height dimensions that are at least two inches more than the size of your artwork. For example, a 14 x 14 Wexel Art frame is best suited for artwork that is 12 x 12 and smaller.

How do I clean and maintain my frames?

Clean acrylic panels with a soft, dry, lint-free cloth, or dish soap and water when needed. Do not use glass cleaners or spirits, which can dull surface. Be careful not to scuff the plastic with rough surfaces! Acrylic polish will maintain a clear shine and can erase small scratches. Contact us if you need help finding polish.

Do I need to request UV-Protection for my art?

Our core line frames offer 98% UV protection. Custom frames allow you to choose UV protection as an upgrade. We also offer non-glare acrylic as a custom option, however we cannot do non-glare and UV protection with the same frame.

What does your warranty cover?

We stand by our products 100%! Wexel Art offers a Lifetime limited warranty on product components. Find more info here.

What if I lose magnets or need extras?

Extra magnets are available for sale. Click here to buy.

How strong are those Impressively Strong Magnets?

Depending on the thickness of the artwork and how dense it is will determine how much the magnet can hold. The magnets are strong enough to hold up to a quarter of an inch of material, including textiles and canvas paper.

Why is Wexel better than conventional frames? ;-)

There's never been a better way to highlight your art AND have the flexibility to change it up. With Wexel Art frames, artwork can be changed frequently and more easily than when using conventional frames. Also, our frames can accommodate odd shapes and 3-D items so that you have an easy way to display textiles or macaroni art.

How do I decide how many frames to hang on a wall?

Start by measuring your area and determining how much space you have to hang artwork. Then check out our design your wall tool! Help is available at custom@wexelart.com.

How thick can my artwork be to fit between the double panel frame?

Our wall mounts allow for art up to 3/16" thick in our double panel frames.

Installation

How does Wexel install into the wall?

All stocked frames come with a template & easy to follow instructions. Hang the template and mark the wall where indicated for the wall mounts. Then, simply put a screwdriver into the wall mount barrel and screw two of these into the wall. The acrylic panel can hang from just the top two points. The bottom wall mounts are decorative, unless needed for extra holding power. Check out this video for a quick tutorial.

Custom Frames do not include a template. But, you can add one for an additional cost by selecting that option when you work through the Design Your Own tool. The largest template we can make is 41" x 41". 

What kind of screw do I use?

All frames and hardware packs will come with screws provided. They are 1" long and the #6 wood screw.

How do I change my artwork with single panel frames?

To change single panel frames, simply grab the front magnet and slide the pair of magnets off of your artwork, keeping them on the acrylic panel. Remove and replace the artwork. This can be done in seconds. Check out this video for more information.

How do I change my artwork with double panel frames?

To change out double panel frames, unscrew the frame from the wall and separate the two panels. Replace existing artwork with new artwork and screw the panels back in to the wall. This process should only take a couple of minutes. Either panel can be on top. However we recommend putting the thinner panel in the back. Watch a quick instructional video here.

How do I frame a silk scarf?

We created our 40x40 Double Panel frame specifically to frame silk scarves. We've done a couple of scarf frame demos at different trade shows we've been to! Check out three videos here, here, and here.

What if I have cement, brick or marble walls?

If installing on anything other than drywall or wood, visit your local hardware store to choose appropriate anchors - they are inexpensive. You will still use our wall mounts, and the screw provided (#6 wood screw, 1" long). You should take your screw with you to your local hardware store so you know it fits.

How much space should I leave between frames?

This is a personal preference but we recommend at least 3 inches between frames.

Customer Service

Do you offer design services?

YES! Check out the check our Design Your Own Wall tool to get started.

We offer design services for custom frame sizes and can design entire wallscapes. No project is too large or small. We have created custom designs for CNNs corporate office, childrens museums across the United States, as well as corporate offices, ad agencies and real estate offices. Please ask us how we can help you!

What if you don’t have the size that I need?

We offer custom double and single panel sizes as well as tabletop frames and shadowboxes upon request. Contact custom@wexelart.com or Design Your Own.

Custom double and single panel frames have a max size of 5ft x 10ft.

Custom tabletop frames have a max size of 15" x 18".

In addition to clear, custom shadowboxes can be made in neon yellow, neon pink and neon orange and have a max size of 4ft x 8ft.

Custom frames have a 10-15 business day lead time and shadowboxes have a 15-20 business day lead time.

We do not offer returns or refunds on any custom orders.

Where are your products made?

Many of our products are handmade in China, and the rest (including anything new or custom) are handmade locally in the Austin area.

Where are you headquartered?

The live music capital of the world… Austin, Texas.

8637 Mountain Crest, Ste C. Austin, TX 78735

How do I get a hold of you?

Our Customer Service Hours are Monday through Friday from 9-5PM CST. Please contact us at 877-609-1920 or by email. For general inquiries, contact info@wexelart.com. For purchase orders, contact sales@wexelart.com, and for special orders, please contact custom@wexelart.com.

How did the company get started?

Natasha McRee (an entrepreneurial mom of 2) and Morgan Kimble Doherty (a custom framer and artist), had collaborated on several design projects. Natasha was struggling with the challenge of how to frame kids art in a modern & meaningful way, that was also super easy to change. Their elegantly simple solution was to float acrylic off the wall with the high-design polish of nice hardware, and pair this with strong magnets that hold anything from finger paintings to greeting cards to sports jerseys (without the damaging drawbacks of tape or tacks).

Where else can I buy Wexel Art frames?

Use our store locator to find a location that sells Wexel Art frames near you.

Returns & Shipping

How do I initiate a return?

If you are not satisfied with your purchase you may return unused frames in their original packaging for a refund within 30 days of purchase. We may be able to provide a credit after that timeframe, for unused products. Custom Frames and Clearance Items are non-refundable. Find out more about returns here.

What's the deal with International Shipping?

We offer shipping to Canada, Mexico, UK and parts of Europe. If we ship to your country, the available shipping methods will show up in your cart. Wexel Art does not charge or collect duties, meaning you will be responsible for paying duties upon receipt of goods.

Can I change my shipping address after my order has been placed?

Please make sure all of your shipping info is correct before completing your order as we cannot guarantee we will be able to make address changes once your order has been placed.

What is the deadline for overnight shipping?

The deadline for overnight shipping is 1pm Monday through Thursday. The soonest overnight orders can ship if placed after 1pm on Thursday will be Monday.