FAQ

Watch a quick video introduction:

 

 

What’s the difference between single panel and double panel frames?

Single panel frames use magnets to hold the art in place and include only one panel. This is the easiest way to change artwork and is recommended for anything you want to update and change often. They are ideal for family photos, kids’ artwork, menus, signage, corporate headshots and more.

Double panel frames offer more protection for the artwork as the artwork is sandwiched in between two panels. A second piece of acrylic, as opposed to magnets, is used to keep the artwork secure in the double panel frames. We recommend a bit of archival photo-safe adhesive on the back of your art/photos/EPs etc for the double-panel frames. You can find these at any craft or office supply store ("Glue Dots", "Zots", & 3M have a lot to choose from)

How does Wexel install into the wall?

You’ll need a pencil, Phillips head screwdriver, and a drill if you install anchors. A level or measuring tape will also be useful in helping hang the frames straight. Using the pencil, mark the wall at the holes indicated on the back panel. Once the marks are made, simply put the screwdriver into the barrel and screw the frame into the wall on the two pencil marks. Check out this video for a quick tutorial.

Which sizes are ideal for my art?

We recommend buying frames that have width and height dimensions that are at least two inches more than the size of your artwork. For example, a 14 x 14 Wexel Art frame is best suited for artwork that is 12 x 12 and smaller. Below is a list of standard size artwork and their recommended Wexel Art frame size.

Standard Size

(inches)

Recommended Single Panel

Wexel Art Frame

Recommended

Double Panel

Wexel Art Frame

8 x 10

10 x 12

12 x 12

8.5 x 11

10 x 12

12 x 12

11 x 14

14 x 19

15 x 18

16 x 20

19 x 23

19 x 23

18 x 24

21 x 17

21 x 17

24 x 30

28 x 40

28 x 40

24 x 36

28 x 40

28 x 40

 

How do I change out my artwork with single panel frames?

To change out single panel frames, simply slide the magnets off of your artwork (keeping them on the acrylic panel is easiest) and remove the artwork. This can be done in seconds.  Check out this video for more information.

How do I change out my artwork with double panel frames?

To change out double panel frames, unscrew the frame from the wall and separate the two panels. Replace existing artwork with new artwork and screw the panels back in to the wall. This process should only take a couple of minutes. Either panel can be on top. However we recommend putting the thinner panel in the back.

How do I clean and maintain my frames?

Clean acrylic panels with a soft, dry, lint-free cloth, or dish soap and water when needed. Do not use glass cleaners or spirits, which can dull surface. Be careful not to scuff the plastic with rough surfaces! Acrylic polish will maintain a clear shine and can erase small scratches. Contact us if you need help finding polish.

What does your warranty cover?

Wexel Art offers a one-year limited warranty on product components. It covers hardware, and acrylic panels against defect and breakage during normal recommended use. It does not cover scratches or surface abrasion on the acrylic. If you suspect a defect in any component, please contact us as soon as possible.

What if I have cement, brick or marble walls?

If installing on anything other than drywall or wood, visit your local hardware store to choose appropriate anchors. You will still use our wall mounts, and the screw provided (We provide a #6 wood screw, 1" long). It's only the plastic anchor-sleeve that you need to get at any hardware store. They are specially made for masonry, and quite cheap. You should take your screw with you to your local hardware store so there is no question it fits.

Why is Wexel better than conventional frames? ;-)

There's never been a better way to highlight your art AND have the flexibility to change it up. With Wexel Art frames, artwork can be changed frequently and more easily than when using conventional frames. Also, our frames can accommodate odd shapes and 3-D items so that you have an easy way to display textiles or macaroni art.

What if I lose magnets or need extras?

Extra magnets are available for sale. Click here to buy.

How strong are those Impressively Strong Magnets?

Depending on the composition of the artwork and how dense it is will determine how much the magnet can hold. The magnets are strong enough to hold up to a quarter of an inch of material, including crochet projects and canvas paper.

How do I decide how many frames to hang on a wall?

Start by measuring your area and determining how much space you have to hang artwork. Designing wallscapes help is available at custom@wexelart.com.

How much space should I leave between frames?

This is a personal preference but we recommend at least 3 inches between frames.

Do you offer design services?

YES! We offer design services for custom frame sizes and can design entire wallscapes. No project is too large or small. We have created custom designs for CNNs corporate office, childrens museums across the United States, as well as corporate offices, ad agencies and real estate offices. Please ask us how we can help you!

Which sizes are ideal for kids artwork?

BeSquare 14 x 14 is great for scrapbook pages Rectango 14 x 19 is great for construction paper and 11x14 oversized drawing paper Popster 19 x 23 can hold four 8.5x 11 or Drawing Pad size 16x20

What if you don’t have the size that I need?

We offer custom sizes upon request. Contact custom@wexelart.com or build your own.

How thick can my artwork be to fit between the double panel frame? 

Your artwork can be up to 1/8 of an inch thick to  fit between our double panel frames, using our standard 1.5 inch hardware. Our 1 inch hardware lets you hang art that is up to 3/8 inches thick. For further detail, contact our custom division and find out more about custom hardware. 

Where are your products made?

50% of our products are made in China, and 50% are handmade locally in the Austin area.

Where are you headquartered?

We are headquartered in the live music capital of the world… Austin, Texas. 11715 Bee Caves Suite 300 B Austin, TX 78738 877-609-1920

How do I get a hold of you?

Our Customer Service Hours are Monday through Friday from 9-5PM CST. Please contact us at 877-609-1920 or by email. For general inquiries, contact info@wexelart.com. For purchase orders, contact sales@wexelart.com, and for special orders, please contact custom@wexelart.com.

How do I initiate a return?

If you are not satisfied with your purchase you may return unused frames in their original packaging for a full product refund within 30 days of purchase.  To initiate a return, please call 877-609-1920 or email sales@wexelart.com. You'll get a SmartShip label to return your order via USPS or UPS. You can even request pick up! A variable return-shipping fee will be deducted from your refund, based on the size of your items.

Your account will be credited after we inspect your returned items. If the item appears used or is unable to be resold in its original box a 15% restocking fee may apply. Custom frames may not be returned for any reason other than defect or damage in shipping.

If you suspect an item was damaged during shipping - KEEP ALL packaging and call us immediately. UPS claims need to be filed and a UPS driver will need to inspect the package to verify damage.  After this is done, we can start the process of getting replacements to you as quickly as possible.

How did the company get started?

Natasha McRee (an entrepreneurial mom of 2) and Morgan Kimble (a custom framer and muralist), had collaborated on several design projects. Natasha was struggling with the challenge of how to frame kids art in a sleek & meaningful way that was also super easy to change. Their elegantly simple solution was to float acrylic off the wall with the high-design polish of nice hardware, and pair this with strong magnets that hold anything from finger paintings to greeting cards to sports jerseys (without the damaging drawbacks of tape or tacks). 

Where else can I buy Wexel Art frames?

Use our store locator to find a location that sells Wexel Art frames near you.