Returns Warranty Help
RETURNS AND EXCHANGES
If you are not satisfied with your purchase you may return unused frames in their original packaging for a refund within 30 days of purchase. To initiate a return, please call 877-609-1920 or email firstname.lastname@example.org. You'll get a label to return your order via USPS or UPS. A variable return-shipping fee will be deducted from your refund, based on the size of your items.
Your original method of payment will be refunded after we inspect your return. If the item appears used or can't be returned to inventory, a fee up to 15% may be deducted. Custom frames and clearance items may not be returned and are non-refundable.
If you suspect an item was damaged during shipping - We will make it right ASAP! KEEP ALL packaging. Photograph the damage and the box, and contact us immediately (877-609-1920 x3 or email@example.com). Claims need to be filed with the carrier and they may need to inspect or return the package to verify damage. After this is done, we can start the process of getting replacements to you as quickly as possible.
We offer a lifetime guarantee on Wexel Art Frame product components - for the life of the product. This warranty covers workmanship and materials against defects during normal, non-modified, recommended use, for the life of the product. Abuse, modifications, normal wear and tear or cosmetic wear and tear, including scratches or surface abrasion are not covered. During this time we will repair or replace a part at our discretion. Lost parts are not covered. Magnets are hand embellished and may show slight variations. This is normal.
If you suspect a defect in any component, please contact us as soon as possible at firstname.lastname@example.org or 877-609-1920. We are happy to advise and assist you, Monday through Friday, 9am - 5pm CST.
MAGNET SAFETY: PLEASE READ!
Our impressively strong magnets are useful, fun and very strong tools. They are not toys! Wexel Art neither assumes nor accepts any liability for damages resulting from the handling or use of magnets. Please read the following information regarding magnet safety.
1. Children should not be allowed to handle rare earth magnets. They are meant for adults and tend to be too strong for little ones to use anyway. Small magnets pose a choking hazard. They should NEVER be ingested, which can lead to serious injury.
2. The nickel and resin coating the magnets is strong, but the interior of magnets is brittle; they can be broken and may splinter. If your magnets should chip, carefully discard the pieces and contact us for a free replacement. This is covered by the warranty.
3. Keep away from magnetically sensitive items! The strong magnetic fields of rare earth magnets can negate electronic and magnetic items such as credit cards, computers, data carriers, pacemakers and mechanical watches. Small magnets should stay at least 6 inches away from these types of items.